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Divine Speech and Swallowing Solutions
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Questions? We’re Here to Help

Browse our FAQs below to learn more about the inner-workings of our practice.

If you need more information, we’re always here to help. Don’t see an answer you’re looking for? Contact us- we’d love to hear from you.

Services

What services do you provide?

We provide treatment for swallowing, speech, voice, and cognitive conditions. For a more extensive list of what our SLP treats, visit our services page.

Can you help with sleep apnea?

Our SLP treats sleep apnea! Read this review from one of our patients who came to us wanting sleep apnea treatment.

Can you help with jaw problems?

Our SLP treats jaw problems! Read this review from one of our patients who came to us for TMD treatment.

Do you offer therapy sessions at home?

Our therapy sessions take place in-person at our office. There are some outlying exceptions that may involve telehealth, but this happens on a case-by-case basis. Again, not every patient’s therapy looks the same.

What should I expect from an evaluation?

You can expect a warm welcome, complimentary coffee and chocolate, and plenty of time to share your story. We will talk with you about your concerns, ask some questions, and may do simple activities to understand your needs. Together, we start building a plan that works best for you.

What can I expect for a therapy session? (How long are the appointments?)

For your therapy sessions, plan on arriving 5 minutes before your scheduled time, as it is our goal to bring patients back on time. Your session will likely be 30 minutes and consist of various exercises that our SLP will walk you through.

How often will I need to come for therapy sessions?

This is called a “frequency.” The frequency that your SLP recommends will be based on what you need to treat and possibly overcome your deficit. This depends on several factors: the diagnosis, mobility, patient motivation, transportation, etc. 

How long does therapy last?

The answer depends on why you are in therapy, and your willingness and ability to come. Your therapy experience will be taken in 90-day increments. Every 90 days, you and your SLP will determine if you need another 90 days of therapy. As patients heal, their frequency can go down.

We can adjust frequency to meet a patient’s needs. What’s most important for you to know is that your healing is in your hands, and the success of your therapy depends on your motivation to be here. We will never force or guilt you to come. We’re here to work with you as partners to better your health and quality of life. 

Do you accept seniors as patients?

You can receive therapy at any stage of adulthood, including as a senior. We understand the unique needs that come with every age and are experienced in supporting adults of all ages, with care and respect.

Do you accept pediatric patients?

We accept pediatrics on a case-by-case basis. The process would begin with a 30 minute paid consult with the SLP, where both parties would determine if it is a good fit. If the answer from both sides is yes, we would move forward with an evaluation. Your evaluation will be discounted due to the paid consult.

Do you take MVA patients?

Yes we take patients that are using auto insurance to paid their medical bills. You are required to provide information regarding your case prior to your first appointment so we can understand your coverage before you start therapy.

Financial

What insurances do you accept?

This is a complicated question to answer! The short answer is we are “in-network” with Medicare. We are out-of-network with Aetna, Blue Cross Blue Shield, United Healthcare, but are still able to bill them for you. 

What insurances do you not accept?

Unfortunately, we cannot accept Medicaid. 

How much do your services cost?

Our fee schedule is:
All evaluations: $390
Speech therapy visits: $90 for 1/2 hr
Voice therapy visits: $90 for 1/2 hr
Cognitive therapy visits: $90 for 1/2 hr
Swallow therapy visits: $90 for 1/2 hr

Do you take out-of-network insurance

If you have out-of-network benefits for your insurance plan then we will be able to bill the insurance company, but you are responsible for any unpaid balance. 

What forms of payment do you accept?

The only form of payment we accept is credit card, which we require all patients to keep on file. It keeps transactions secure, seemless, and eases the weight of tracking down payments off of our limited office staff.

How do you handle insurance claims?

We submit insurance claims electronically. If you have an insurance provider that does not accept electronic filling of insurance claims than we will be forced to provider you with a superbill so you can submit the claims.

What is courtesy-billing?

We bill your insurance on your behalf so that they will reimburse you. The rates that they reimburse you depend on your plan’s co-pays, co-insurances, deductible, and visit limitations. We will call them on your behalf before your evaluatito establish what out-of-network benefits your plan has.

What is a super bill?

A super bill is  a detailed, itemized invoice and receipt showing your services with us. You can request them and use them to seek reimbursement from your insurance company for services rendered.

What is the extent of your involvement with insurance disputes?

Due to limited office capabilities, we are mostly hands-off when it comes to insurance disputes. These issues will be up to our patients to address, but we will provide any necessary information needed from our side of the dispute.

Do you contact insurance companies?

We will contact insurance companies to discover your out-of-network benefits, but if more involvement is needed, this will be the responsibility of the patient to figure out.

Do I need a referral?

If you are wanting us to bill your insurance, you will need a referral. The only time we do not need a referral is if you are a self-pay patient.

Contact

4631 NW 53rd Ave. Suite 102
Gainesville, Florida 32653-3402
Phone (352)-440-8147
Fax (352) 415-4690
Email therapy@divinesss.com

Hours

Mon–Fri: 8am–5pm
Sat–Sun: Closed

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